Return and Refund Policy

1. General Principle

All sales of digital products and services are final. Once a service has been initiated, a domain has been registered, or software code has been delivered/accessed, refunds are generally not permitted unless explicitly stated otherwise or required by law.

2. Software Development (Websites & Mobile Apps)

Custom Projects: For bespoke website or mobile app development, refunds are handled based on project milestones.

• - Deposit/Initial Payment: Non-refundable once work has commenced.
• - Mid-Project Cancellation: If you choose to cancel a project after work has begun, you will be billed for all hours worked and resources utilized up to the point of cancellation. Any remaining balance from prepaid milestones may be refunded, minus a 10% administrative fee.
• - Completion: No refunds are issued after the final product has been delivered, deployed, or accepted.

Pre-built Templates/Scripts: Sales of pre-made software templates, plugins, or source code are non-refundable once the download link has been accessed or the license key has been generated.

3. Domain Names

Non-Refundable: Domain name registrations are non-refundable. Once a domain is registered with the registry (e.g., NIC.ng, ICANN registrars), the fee is paid immediately and cannot be reversed.

Transfer Errors: If Emexrevolarter makes an error in processing a domain transfer or registration (e.g., wrong extension), we will correct the error at no extra cost. However, if the error was due to incorrect information provided by the client, standard fees apply for corrections.

4. Web Hosting Services

Monthly Plans: No refunds are issued for monthly hosting plans. You may cancel auto-renewal at any time, but the current billing cycle is non-refundable.

Annual/Long-term Plans:

• - Within 7 Days: If you are dissatisfied with our hosting service, you may request a full refund within 7 days of the initial purchase, provided no significant resources (bandwidth/storage) have been consumed.
• - After 7 Days: No refunds are issued. You may downgrade or cancel future renewals, but the current term is non-refundable.

Service Downtime: We strive for 99.9% uptime. In the rare event of extended downtime caused by our infrastructure, service credits may be issued pro-rata, but these do not constitute a cash refund.

5. Maintenance & Support Services

Fees paid for ongoing maintenance, security updates, or technical support packages are non-refundable once the service period has begun.

6. Exceptions & Eligible Refunds

Refunds may be considered under the following exceptional circumstances:

Duplicate Payments: If you were accidentally charged twice for the same service.

Service Failure: If Emexrevolarter fails to deliver the agreed-upon service due to our own negligence or technical inability, and no alternative solution can be provided.

Fraudulent Transactions: If unauthorized charges are made to your account, please contact us immediately.

7. How to Request a Refund

To request a refund or dispute a charge, please contact our support team within 7 days of the transaction:

Email: emexrevolarter@yahoo.com

Phone: +234803-709-7898

Subject Line: Refund Request - [Order ID/Service Name]

Please include your order details, reason for the request, and any supporting evidence. We will review your request and respond within 3-5 business days.

Emexrevolarter reserves the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting to our website.